Frequently Asked Questions
Are you open to the public?
We are open to homeowners and landscape contractors Monday to Saturday throughout the spring, summer, and fall months. Check out our Contact Us page or google for up-to-date hours of operation. Please note our hours may vary during the winter months and will not always be updated in real-time, give us a call to confirm!
How much material do I need? Can you help me calculate it?
Our knowledgeable staff would be happy to help you with any calculations you require. Before you call or email us, measure the area(s) you need to cover including the length, width, and depth/height and we’ll take care of the rest! Remember not to combine your measurements if you need calculations done for multiple areas.
(Please note we will calculate quantities based on the measurements provided to us and will not be held responsible if the quantity ordered/delivered is more or less than is required upon installation)
What is a cubic yard? How much does it cover? How much space will it take up on my driveway?
At Islington Nurseries, all of our loose soils and mulches are sold by the cubic yard. A cubic yard is equal to 27 cubic feet and will cover about 300 square feet at a depth of 1 inch. You can either have it delivered in a tote bag that will be a 3 FT x 3 FT x 3 FT cube, or dumped loose in a pile (keep in mind, the pile will be spread out after dumping and may look like less than a tote bag).
What is a ton? How much does it cover? How much space will it take up on my driveway?
At Islington Nurseries, all of our loose aggregates, sands, and decorative stones are sold by the ton. A ton (imperial) is equal to 2000 lbs and will cover about 225 square feet at a depth of 1 inch. You can either have it delivered in a tote bag that will be a 3 FT x 3 FT x 2.25 FT cube, or dumped loose in a pile (keep in mind, the pile will be spread out after dumping and may look like less than a tote bag).
How do you measure your bulk materials?
Our front-end loaders use a one yard bucket to measure all of our soils and mulches and are also equipped with a built-in scale for measuring materials that are sold by the ton. That’s how we ensure we always give you what you pay for!
I don’t need a large quantity; do you have smaller purchase options?
Yes! All of our soils, mulches, aggregates, sands, and stones are offered in small bags that we can deliver on our flatbed truck or you can pick up at the stone yard.
Can someone help me load my vehicle?
Our helpful team of yard staff will be happy help you load products into your vehicle! Keep in mind, we do get quite busy during the spring and summer months so there may be slight wait times for assistance.
How much can you deliver?
We have several delivery vehicles with varying capacities. Our smallest truck can hold up to 6 yards or tons at a time, whereas our biggest (residential) truck can hold up to 22 yards or tons at a time. Visit our Delivery page for more information on our delivery vehicles or give us a call to hear about our high volume delivery options and slinger truck services.
Can you deliver more than one bulk product at a time?
We have some delivery vehicles that are capable of delivering two products at time (up to 5 yards or 5 tons max of each product). This truck costs an additional $10.00 for delivery and will dump your products in two separate piles avoiding any cross-contamination.
What if I have a small driveway or need a delivery to an alley way?
We do our best to accommodate any type of delivery however there are some basic requirements in order for our trucks to fit. Even our smallest delivery vehicle (6 yard/ton max) needs a width of about 8 feet (10 feet including side mirrors) and height clearance of 15 feet in order to dump your material. Ultimately, it is up to the driver to determine if they can safely access the area you have requested.
How far in advance do I need to order? Do you offer next-day delivery?
We will always try our best to get you your delivery as quickly as possible and can usually accommodate delivery next-day. That being said, during our busiest season we may require up to three days’ notice for delivery of in-stock landscape supplies and potentially longer for supplies that need to be ordered in. Give us a call for more accurate delivery timeline information!
Do I need to be home to accept delivery?
It’s up to you! Our staff will ask for delivery instructions at the time the order is placed and will record this information on your invoice for the driver so you don’t need to be home. That being said, we recommend either clearly marking the spot you would like the product placed/dumped or having someone on site to show the driver to ensure we deliver in the right place.
I placed an order online, when will it be delivered?
Once you place an order through our website, a team member will contact you by phone or email to schedule your delivery as soon as possible. You can also make a request in the comments at the time you place your order and can give us a call or email any time to check the status of your order.
Can you load my own vehicle with your bulk materials?
Yes! We can load any pickup truck or trailer that our loader operator(s) deem is safe. These trucks and trailers must be free of any covers and will be subject to capacity/weight limits. A standard pickup truck can typically hold about one yard or one ton but this quantity may vary depending on the material being purchased.
Do you accept returns on landscape materials?
We do not accept returns on any live products, natural stone, or bulk materials. All other products may be eligible for return upon approval by a store manager. Approved items for return must be accompanied by a receipt within 30 days of purchase, and will be subject to a 25% re-stocking fee.
Do you sell sod, trees, and plants?
Yes! Our stone yard is now home to the INL Tree Depot offering a wide variety of tree and shrub species. Our expert Tree Depot staff can assist with all of your questions and recommend the right plants for your landscape. Come down to the stone yard to see our full selection!
(Smaller trees, plants, shrubs, flowers, and other live products can also be found at our Garden Centre location at 1000 Islington Ave in Etobicoke)
Do you offer discounts for large quantity orders?
Absolutely! Give us a call or email us to speak with one of our knowledgeable staff members. We are happy to offer discounts for large quantity orders and can provide an estimate for all the materials you require for your project!
Do you install your products?
We are a supplier and do not have any installation services for residential properties. Please contact our landscape and construction division for information on commercial property work.